Join us for this 60-minute webinar and learn how to handle toxic employees and seize the opportunity to prevent them from becoming morale busters in this webinar by human resources expert speaker. Speaker will show you how to set the standards for positive behavior, and work toward retaining the “challenging employees” who in the long run are worth the effort. She will share dozens of practical tips to address specific problems, including the “I’m in your court” approach for disciplining. You will learn how to recognize toxic behavior before it becomes a crisis, and get toxic employees to agree that there is a problem. Other useful techniques you will learn include, how to use positive reinforcement before you tell someone what they did wrong, and how to give critical feedback without bruising egos.
This webinar will help you make good—and sometimes tough—decisions. After attending it, you will walk away with practical tips that you can put to use immediately for addressing specific problems. You will be able to identify and fix the common mistakes you have been making when dealing with difficult employees. Plus, you will be able to correct your approach and build a workplace culture of trust where no one loses face, and the outcome is “win-win” for everyone.
Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers.
As leaders, it’s vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success.
In this session, you will learn how to:
This session will help you:
After completing this webinar, participants will be able to:
Identify toxic employee behaviors and recognize their impact on workplace morale, productivity, and organizational culture.
Apply strategies to address difficult employees before disruptive behavior escalates into larger workplace problems.
Conduct difficult conversations confidently using active listening, mirroring, open-ended questions, and empathy.
Deliver constructive feedback effectively to reduce defensiveness, encourage accountability, and improve employee behavior.
Resolve workplace conflicts constructively by managing tension, strengthening communication, and building a culture of trust and collaboration.
Bob Churilla
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Joel Garfinkle
Joel Garfinkle has 20 years’ speaking experience as both a keynote speaker and a corporate trainer (www.joelinspirationalspeaker.com). Joel’s clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestlé. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement. Joel is acknowledged as one of the top-50 executive coaches in U.S. Global Gurus listed him 14th on the list of top-30 global coaching experts. He is a Master Certified Coach (highest accreditation in the profession of coaching from the International Coach Federation). Joel’s speeches and trainings draw on his first-hand experience of working closely with more than 1,800 coaching clients and top executives of these world’s leading companies: Google, Microsoft, Starbucks, Netflix, Deloitte, IBM, NBC Universal and Amazon.
